Privacy Policy
# Privacy Policy
**Last updated: July 19, 2026**
This Privacy Policy describes how **Fan Raised LLC, doing business as Reel Craft Pass** ("we," "us," or "our") collects, uses, and shares information when you use the **Reel Craft Pass** mobile application (the "App") and any related services (together, the "Services").
By using the App, you agree to the collection and use of information in accordance with this policy.
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## 1. Who We Are
The Services are operated by **Fan Raised LLC d/b/a Reel Craft Pass**, located at **1189 River Dr., River Falls, WI 54022**. If you have questions about this policy or your data, contact us at **info@reelcraftpass.com**.
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## 2. Age Restriction
The App promotes offers at breweries, wineries, and distilleries and is intended **only for adults of legal drinking age** in their jurisdiction (**21 and older in the United States**). We do not knowingly permit anyone under the legal drinking age to create an account or use the Services. If we learn that we have collected information from someone under the legal drinking age, we will delete it. See Section 10 (Children's Privacy).
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## 3. Information We Collect
### a) Information you provide directly
When you create an account or use the App, we collect:
- **Account information:** first name, last name, and email address.
- **Profile information:** your home address, if you choose to provide it.
- **Authentication credentials:** Your password is handled by our authentication provider and is stored in encrypted/hashed form. If you sign in using a third-party provider (e.g., Apple, Google), we receive basic profile information from that provider.
- **Ratings and content:** any venue ratings or feedback you submit.
### b) Information collected automatically
- **Location information:** With your permission, we collect your device's geographic location to show nearby participating venues, calculate proximity, and support map and location-based features. You can disable location access at any time in your device settings; some features may not work without it.
- **Redemption and usage activity:** records of the offers you redeem, the venues where you redeem them, and the date and time of each redemption. This is used to enforce redemption limits and provide the core functionality of the App.
- **Subscription information:** your subscription status, expiration date, and a customer identifier from our subscription management provider (RevenueCat). We reconcile purchase receipts from the App Store and Google Play to validate your subscription.
- **Device and technical information:** device type, operating system version, app version, and similar diagnostic data used to operate and improve the App.
- **Push notification tokens and preferences:** a device token used to deliver notifications, and your opt-in/opt-out preference.
### c) Information we do **not** collect
- **Payment card details.** All subscription payments are processed by Apple (App Store) and Google (Google Play). We never receive or store your full payment card number or bank details. We only receive confirmation and receipt data needed to validate your subscription.
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## 4. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate you;
- Show you nearby participating venues and their offers;
- Process and track offer redemptions and enforce redemption limits;
- Manage your subscription and validate purchases;
- Send you transactional emails (for example: signup confirmation, subscription renewal or expiration notices, and payment issues);
- Send push notifications you have opted into (for example: nearby offers or announcements);
- Provide customer support and respond to your requests;
- Maintain the security of the Services and prevent fraud or abuse;
- Analyze usage to operate, troubleshoot, and improve the App;
- Comply with legal obligations.
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## 5. Legal Bases for Processing (for users in the EEA/UK)
Where applicable law requires, we rely on the following legal bases: **performance of a contract** (to provide the Services you sign up for), **consent** (for location access and push notifications, which you can withdraw at any time), **legitimate interests** (to secure, operate, and improve the Services), and **legal obligation** (to comply with applicable law).
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## 6. How We Share Your Information
We do **not** sell your personal information. We share information only with service providers who process it on our behalf, and only as needed to provide the Services:
| Provider | Purpose |
|---|---|
| **[Supabase]** | Authentication, database, and backend hosting |
| **RevenueCat** | Subscription management and purchase receipt validation |
| **Apple App Store / Google Play** | Payment processing for in-app subscriptions |
| **[Google Maps / Mapbox]** | Map display and location features |
| **[Push provider — e.g., Expo / FCM / APNs]** | Delivering push notifications |
These providers are permitted to use your information only to perform services for us and are bound by confidentiality obligations.
We may also disclose information if required by law, to comply with legal process, to protect the rights, property, or safety of our users or others, or in connection with a merger, acquisition, or sale of assets (in which case we will notify you).
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## 7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. We keep certain records (such as redemption history) as required to enforce redemption limits and for legitimate business, legal, and accounting purposes. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where retention is required by law.
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## 8. Your Rights and Choices
Depending on where you live, you may have the right to:
- **Access** the personal information we hold about you;
- **Correct** inaccurate information;
- **Delete** your account and associated personal information;
- **Object to or restrict** certain processing;
- **Withdraw consent** for location access or push notifications at any time via your device settings;
- **Data portability**, where applicable.
**Account and data deletion:** You can request deletion of your account and personal data at any time by **[deleting your account in the App under Profile → Delete Account]** or by emailing us at **info@reelcraftpass.com**. We will respond to verifiable requests as required by applicable law.
To exercise any of these rights, contact us at **info@reelcraftpass.com**.
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## 9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to not be discriminated against for exercising your rights. We do **not** sell or share your personal information for cross-context behavioral advertising. To make a request, contact us at **info@reelcraftpass.com**.
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## 10. Children's Privacy
The Services are not directed to, and may not be used by, anyone under the legal drinking age (21 in the United States) or under 13 under any circumstances. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at **info@reelcraftpass.com** and we will delete it.
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## 11. Location Services
The App uses your device location to power its core features. Location access is requested through your operating system and requires your permission. You can enable or disable location access at any time in your device's settings. If you disable it, location-dependent features (such as finding nearby venues) may not function.
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## 12. Push Notifications
With your permission, we send push notifications to your device. You can opt out at any time by disabling notifications in the App settings or your device settings.
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## 13. Data Security
We use industry-standard safeguards to protect your information, including encrypted (HTTPS) connections, encryption of data at rest, secure token storage on your device, and access controls that limit who can view your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and continually improve our safeguards.
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## 14. International Data Transfers
We are based in **The United States**, and your information may be processed in **The United States** or other countries where our service providers operate. These countries may have data protection laws different from those in your jurisdiction. Where required, we use appropriate safeguards for such transfers.
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## 15. Third-Party Links
The App may reference or link to third-party venues, websites, or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
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## 16. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the App or by email. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
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## 17. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:
**Fan Raised LLC d/b/a Reel Craft Pass**
**1189 River Dr., River Falls, WI 54022**
**info@reelcraftpass.com**